F&F Web Systems ("F&F Web Systems," "Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when individuals visit our website, contact us, use our services, or interact with AI assistant and chatbot features created, hosted, managed, or maintained by F&F Web Systems.
By using our website, submitting information to us, or interacting with an AI assistant or chatbot managed by F&F Web Systems, you agree to the practices described in this Privacy Policy.
F&F Web Systems may collect information that users voluntarily provide, including:
If you are a customer or website visitor of one of our clients, we may collect information you voluntarily provide through that client's website or AI assistant, including your name, email address, phone number, and chatbot conversation history.
When you visit a website operated, created, hosted, or maintained by F&F Web Systems, certain information may be collected automatically, including:
This information may be used to maintain website functionality, monitor performance, improve user experience, and protect against misuse or unauthorized access.
F&F Web Systems may use collected information to provide website development and AI assistant services, respond to inquiries, capture and forward leads to clients, improve website and chatbot performance, communicate with clients about services and billing, maintain security, comply with legal obligations, and improve our internal operations.
F&F Web Systems may create and manage AI assistant or chatbot features for client websites. These features may collect names, email addresses, phone numbers, chatbot questions and responses, conversation history, and other information provided during the chat.
Users should not submit sensitive personal information through the AI assistant, including Social Security numbers, banking or credit card information, medical records, passwords, or government identification numbers.
F&F Web Systems uses OpenAI-powered artificial intelligence technology to support customer-facing AI assistant and chatbot features. When a user interacts with an AI assistant managed by F&F Web Systems, the user's message may be processed by OpenAI-powered technology to generate a response, answer a question, assist with lead capture, or support customer communication.
AI systems may not always provide accurate, complete, current, or appropriate responses. Users should not rely on AI-generated responses as legal, medical, financial, tax, insurance, emergency, or professional advice.
F&F Web Systems may use Claude as an internal tool to assist with website design, planning, layout ideas, writing assistance, troubleshooting, or setup support. Claude is not used to host or operate F&F Web Systems' customer-facing AI assistant unless separately stated.
When F&F Web Systems provides services to a business client, we may process information on behalf of that client. The client remains responsible for the accuracy of its business information and for maintaining appropriate privacy notices for its own customers and website visitors.
F&F Web Systems does not sell personal information. We may share information only when reasonably necessary — with the client business that owns the website, with OpenAI-powered systems used to operate AI features, with technical service providers needed to operate our services, when required by law, or to protect against fraud or unauthorized access.
If payments are accepted through an online payment processor, payment information may be handled by a third-party payment provider. F&F Web Systems does not intentionally store full credit card numbers or complete payment card details.
F&F Web Systems websites may use cookies, analytics tools, or similar technologies to improve website functionality, understand website traffic, monitor performance, and protect against spam or misuse. Users may disable cookies through browser settings, though this may affect website functionality.
F&F Web Systems keeps personal information only as long as reasonably necessary — to provide services, maintain client accounts, respond to inquiries, meet legal or business recordkeeping requirements, resolve disputes, and protect against fraud. AI data handling may also depend on the retention practices of the AI technology provider.
F&F Web Systems uses reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or digital storage system can be guaranteed to be completely secure.
Depending on applicable law, users may request to access, correct, or delete their personal information, or ask questions about how it is used. Requests may be sent to: ffwebsystems@gmail.com. We may need to verify your identity before responding.
F&F Web Systems services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Websites created or maintained by F&F Web Systems may contain links to third-party websites. F&F Web Systems is not responsible for the privacy practices or content of third-party websites.
If a business client uses F&F Web Systems to build or maintain a website or AI assistant, that client is responsible for ensuring its own customers receive appropriate privacy notices and that the use of the website and AI assistant complies with applicable laws. F&F Web Systems does not provide legal advice.
Unless separately agreed in writing, F&F Web Systems does not represent that its services are compliant with industry-specific privacy laws (such as HIPAA, GLBA, or others). Clients in regulated industries are responsible for consulting qualified legal or compliance professionals before using AI assistant features to collect sensitive information.
F&F Web Systems may update this Privacy Policy from time to time. Changes will be posted with a new effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
Questions about this Privacy Policy may be sent to:
F&F Web Systems
Email: ffwebsystems@gmail.com